Privacy Policy

Last Updated: October 8, 2025

Nervora ("Nervora," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, "sell," and "share" personal information when you visit our website, place an order, subscribe, or interact with our e-commerce services.

1) Information We Collect

• Identifiers & Contact Data: name, email address, phone number, billing/shipping address.
• Order & Payment Data: products purchased, order totals, limited payment details (processed by our payment processor), refund information.
• Device & Usage Data: IP address, device/OS/browser details, pages viewed, referring/exit pages, timestamps, clickstream, approximate geolocation.
• Cookies & Tracking: pixels, tags, SDKs, and similar technologies for analytics, personalization, advertising, cart recovery, and fraud prevention.
• Marketing Preferences: your opt-in/opt-out choices for email/SMS and advertising.

2) How We Use Information

• Order processing & customer support (fulfillment, returns, account inquiries).
• Site operations & security (fraud prevention, debugging, troubleshooting).
• Analytics (e.g., Google Analytics) to measure traffic and improve performance.
• Personalization & advertising (including retargeting and measuring ad performance).
• Cart recovery & promotions (e.g., sending reminders about items left in cart, upsell/cross-sell offers when permitted).
• Legal compliance and to protect our rights and users.

3) Cookies, Analytics & Advertising

We use cookies and similar technologies to keep your session, remember preferences, understand usage, and deliver relevant ads. We also use third-party analytics and advertising partners (e.g., Google Analytics, ad networks, and social platforms) that may collect information across sites and apps over time for interest-based advertising.

Manage browser cookies via your browser settings. To learn about Google Analytics controls, visit https://tools.google.com/dlpage/gaoptout and Google's privacy pages.

4) When We Disclose, "Sell," or "Share" Information

• Service Providers: payment processors, fulfillment/shipping, email/SMS platforms, analytics, security/fraud tools—bound by contracts to use data only to provide services to us.
• Advertising/Marketing Partners: we may "sell" or "share" (as defined by certain U.S. state privacy laws) identifiers and online activity data with third parties for cross-context behavioral advertising and measurement. See Your Privacy Choices to opt out.
• Business Transfers: in connection with a merger, acquisition, or sale of assets.
• Legal & Safety: to comply with law, enforce terms, or protect rights, property, and safety.

5) Text & Email Marketing; Cart Recovery

With your consent (where required), we may send you emails or SMS messages for order updates, cart reminders, and promotions. Message/data rates may apply. You can opt out at any time:
• Email: use the unsubscribe link in any email.
• SMS: reply STOP to cancel, HELP for help.

6) Your Privacy Choices

• Do Not Sell or Share My Personal Information: To opt out of data "sales" or "sharing" for cross-context behavioral advertising, click: Do Not Sell or Share My Personal Information (or email us at [email protected] with subject "Do Not Sell or Share").
• Cookie Controls: adjust your browser settings to block/limit cookies. Some features may not work without cookies.
• Marketing Opt-Out: use the email/SMS methods above.

7) U.S. State Privacy Rights (e.g., CA, CO, CT, VA)

Depending on your state, you may request: (a) access to the categories and specific pieces of personal information we collected about you; (b) correction of inaccurate information; (c) deletion of your information; and (d) to opt out of "sales" or "sharing" of personal information and targeted advertising. We will not discriminate against you for exercising privacy rights.

How to submit a request: email [email protected] with the request type (Access/Correction/Deletion/Opt-Out). We'll verify your request as required by law. Authorized agents may submit requests with proof of authority.

8) Children's Privacy (Under 18)

Our site and products are for individuals 18+. We do not knowingly collect personal information from children under 18. If you believe a minor provided information, contact us and we will delete it.

9) Data Security & Retention

We use commercially reasonable safeguards to help protect personal information. No method of transmission or storage is 100% secure. We keep personal information for as long as necessary to provide services, comply with law, resolve disputes, and enforce agreements.

10) International Users

We primarily operate in the United States. If you access our services from outside the U.S., you understand your information may be transferred to, stored, and processed in the U.S. and other countries with different data protection laws.

11) Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date indicates the latest version. Material changes will be posted on this page and, when required, we will notify you and/or request consent.

12) Contact Us

Nervora
30 N Gould St, Sheridan WY 82801
[email protected] • (866) 579-1496